Booking your appointment

Please call us at 716-300-1444 to book/reschedule your appointment.

  • When you call, our spa coordinator will ask if you or anyone in your household has had any flu-like or COVID-19 symptoms within the last 14 days.
  • All bookings now require a credit card that will be put on file for payment of services and products. We will accept gift certificates.
  • If you have experienced any COVID-19 symptoms, you will have to reschedule your appointment.
  • We encourage all of our clients to book appointments in advance for popular appointment times.

When you arrive at the spa

  • We are located on the other side of WNY Dermatology.
  • Parking spaces are located directly in front of our entrance.
  • Please put your mask on before entering the spa. If you are not sure about the proper way to put it on, you can see detailed instructions below.
  • You will be greeted by our spa coordinator who will ask you a series of prescreening questions and will assist you with any paperwork needed prior to your treatments.
  • We ask that you do not bring anyone with you to your appointment, extra belongings, food, or drinks into the spa at the time of your appointment. Our waiting room is now open, however the lounge is temporarily closed.
  • You will be escorted directly to your treatment room.
  • Should you need to sanitize your hands while in the spa, we will have sanitation stations throughout the spa.

Curbside Product Pickup

  • Product pickup times are temporarily available Monday – Friday, 9am – 4pm.
  • All product purchases must be prepaid when you place the order.
  • When you arrive, please pull into one of the reserved Healthy Complexions Spa parking spaces.
  • Once you have parked, please text us at716-300-1444 with your name and the type and color of your vehicle to let us know you have arrived. Please stay in your vehicle.
  • We will deliver your products directly to you.
  • If you need to reschedule your pickup day/time, please call or text us.
  • Products can be shipped to your home for $8.55.

New Cancellation Policy 

Please call 48 hours before your scheduled appointment if you need to cancel or reschedule your appointment. Should you feel unwell or develop any symptoms within 48 hours of your appointment, the cancellation fee will be waived. If you do not call within 48 hours to reschedule, you will be charged a $75 cancellation fee.

If you are unsure whether to attend your appointment, please call the spa so we can advise you.

Our Commitment to you

We want to provide a safe environment for our team and our guests. In order to do so, we are doing the following so when you visit us, all you have to worry about is treating yourself.

  • We will not only meet but will exceed all state, local and regulatory guidelines related to cleaning, sanitizing and disinfecting
  • We are following the 6 ft. social distancing recommendations.
  • We are prohibiting employees who have a fever or are experiencing other symptoms from entering the building
  • We are retraining our employees on cleaning, sanitizing, disinfecting and the new hygiene standards.
  • We are washing our hands for a minimum of 20 seconds at the start and end of every treatment.
  • We are allowing our guests to forgo accessing communal spaces if requested.
  • We are temporarily disregarding cancellation fees for guests who are unable to make their appointments due to illness, with advanced notice.
  • We are fully cleaning, sanitizing and disinfecting treatment spaces between each service.
  • We will always be providing clean, sanitized linens, towels, robes, sandals, etc. for each service.