What treatments are we offering?

Here is what you need to know about booking your appointment and planning your visit.

What treatments are we offering?

  • Massage
  • Injections (wrinkle relaxers and fillers)
  • Laser treatments
  • CoolSculpting®
  • SculpSure
  • HydraFacial
  • Signature Facials
  • Skin evaluations

TEMPORARY SPA HOURS:
Monday – Friday 9:00 a.m. – 5:00 p.m.
PRODUCT PICKUP HOURS:
Monday – Friday 9:00 a.m. – 4:00 p.m.

 

Booking your appointment

 

Please call us at 716-300-1444 to book/reschedule your appointment.

  • When you call, our spa coordinator will ask if you or anyone in your household has had any symptoms of COVID-19 within the last 14 days.
  • All bookings now require a credit card that will be put on file for payment of services and products. We will accept gift certificates.
  • You will be asked to fill out the pre-arrival packet at the bottom of this page. Please complete and email the information to us at your earliest convenience so we can receive it seven days before your appointment and you can avoid being rescheduled.
  • If you have experienced any COVID-19 symptoms, you will have to reschedule your appointment.

Pre-Appointment Forms

Need help downloading and uploading your forms?

  • Click on the form link above that you have to fill out
  • Fill out the form on your computer
  • Click “FILE” on the top menu bar
  • Choose “SAVE AS”
  • Set the destination to “DESKTOP” or any location you prefer
  • Open your email
    Enter our email address: [email protected]
  • Click “FILE” or you may have a paperclip icon
  • Attach the forms you have to upload
  • Finish your email and send it over to us

When you arrive at the spa

  • Pull into one of the reserved Healthy Complexions Spa parking spaces.
  • Please text us at 716-300-1444 and let us know that you have arrived.
  • Please wait in your car. You will receive a text message letting you know when your provider is ready, and then you may enter the spa.
  • Please put your mask on before entering the spa. If you are not sure about the proper way to put it on, you can see detailed instructions below.
  • You will be greeted by our spa coordinator who will ask you a series of prescreening questions and also take your temperature and instruct you to wash/sanitize your hands.
  • We ask that you do not bring anyone with you to your appointment, extra belongings, food, or drinks into the spa at the time of your appointment.
  • You will be escorted directly to your treatment room. Our waiting room, relaxation lounge, and sauna are temporarily closed.
  • Should you need to sanitize your hands while in the spa, we will have sanitation stations throughout the spa.

Curbside Product Pickup

  • Product pickup times are temporarily available Monday – Friday, 9am – 4pm.
  • All product purchases must be prepaid when you place the order.
  • When you arrive, please pull into one of the reserved Healthy Complexions Spa parking spaces.
  • Once you have parked, please text us at716-300-1444 with your name and the type and color of your vehicle to let us know you have arrived. Please stay in your vehicle.
  • We will deliver your products directly to you.
  • If you need to reschedule your pickup day/time, please call or text us.
  • Products can be shipped to your home for $7.75.


New Cancellation Policy 

Please call 48 hours before your scheduled appointment if you need to cancel or reschedule your appointment. Should you feel unwell or develop any symptoms within 48 hours of your appointment, the cancellation fee will be waived. If you do not call within 48 hours to reschedule, you will be charged a $75 cancellation fee.

If you are unsure whether to attend your appointment, please call the spa so we can advise you.

Our Commitment to you

We want to provide a safe environment for our team and our guests. In order to do so, we are doing the following so when you visit us, all you have to worry about is treating yourself.

  • We will not only meet but will exceed all state, local and regulatory guidelines related to cleaning, sanitizing and disinfecting
  • We are following the 6 ft. social distancing recommendations.
  • We are prohibiting employees who have a fever or are experiencing other symptoms from entering the building
  • We are retraining our employees on cleaning, sanitizing, disinfecting and the new hygiene standards.
  • We are washing our hands for a minimum of 20 seconds at the start and end of every treatment.
  • We are allowing our guests to forgo accessing communal spaces if requested.
  • We are temporarily disregarding cancellation fees for guests who are unable to make their appointments due to illness, with advanced notice.
  • We are fully cleaning, sanitizing and disinfecting treatment spaces between each service.
  • We will always be providing clean, sanitized linens, towels, robes, sandals, etc. for each service.

The proper way to wear a mask

We are all wearing masks right now, but are we wearing them the proper way? Follow these steps to ensure that you, and those around you, are protected:

  • Before putting on a mask, clean your hands with alcohol-based hand sanitizer or soap and water.
  • Cover your mouth and nose with the mask and make sure there are no gaps between your face and the mask.
  • Avoid touching the mask while using it; if you do, clean your hands with alcohol-based sanitizer or soap and water.
  • Replace the mask with a new one as soon as it is damp and do not re-use single-use masks.
  • To remove the mask: remove it from behind (do not touch the front of the mask); discard immediately in a closed bin; clean hands with alcohol-based hand sanitizer or soap and water.